Terms of service

Last Updated: June 19, 2026

OVERVIEW
Welcome to PetsVura! The terms "we", "us" and "our" refer to PetsVura, which is owned and legally operated by DIVIS PRO LLC. PetsVura operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). PetsVura is hosted on Shopify Inc., which enables us to provide the online e-commerce platform and Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.


SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.
To use the Services, including accessing or browsing our online stores or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.


SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device settings. We do not warrant that the appearance or quality of any products purchased by you will meet your individual expectations. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.


SECTION 3 - ORDERS AND PURCHASES
When you place an order, you are making an offer to purchase. PetsVura reserves the right to accept or decline your order for any reason at its discretion. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.


SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, international customs, duties, or import charges. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You represent and warrant that (i) the credit card information you provide is true and complete, (ii) you are authorized to use it, and (iii) charges incurred by you will be honored by your credit card company.


SECTION 5 - SHIPPING AND DELIVERY (LOGISTICS SHIELD)
All delivery times posted on our store are estimates only and are not guaranteed. Our standard order processing time is 1 to 3 business days, and our premium shipping timeline is estimated between 7 to 12 business days across Tier-1 countries. We utilize secure global logistics pipelines, including vetted international logistics carriers and commercial fulfillment lanes. We are not liable for shipping delays caused by carrier disruptions, severe weather, regional logistics bottlenecks, or customs processing delays. Once the products are transferred to the carrier, title and risk of loss pass directly to you.


SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, are owned by PetsVura, its affiliates, or licensors and are protected by United States and international patent, copyright, and intellectual property laws. PetsVura's names, logos, product names, designs, and slogans are official trademarks of DIVIS PRO LLC. You must not use such trademarks without our prior written permission.


SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide you with access to third-party tools (such as order tracking systems) which we neither monitor nor control. We provide access to such tools "as is" without any warranties. The Services may also contain hyperlinks to websites operated by third parties. We are not liable for any harm or damages related to your access or purchase of any products, services, or content on any third-party websites.


SECTION 8 - RELATIONSHIP WITH SHOPIFY
PetsVura is powered by Shopify Inc., which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with PetsVura. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and PetsVura. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases.


SECTION 9 - PROHIBITED USES & AGENT TERMS
You may access and use the Services for lawful purposes only. You are strictly prohibited from using the website to infringe upon our intellectual property, upload malicious code, or scrape data. No automated software, scraper, or Agent (including agentic AI tools) may access or interact with our Services unless it identifies itself clearly in the HTTP header as "Agent/[agent name]" and complies with our robot exclusion headers. We reserve the right to terminate your access immediately for violating these rules.


SECTION 10 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
EXCEPT AS EXPRESSLY STATED BY US, THE SERVICES AND ALL PRODUCTS PROCURED THROUGH THE STORE ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. IN NO CASE SHALL PetsVura, OUR OPERATING ENTITY DIVIS PRO LLC, OUR DIRECTORS, OFFICERS, EMPLOYEES, OR LOGISTICS PARTNERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, OR REPLACEMENT COSTS ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.


SECTION 11 - GOVERNING LAW & JURISDICTION
These Terms of Service, along with any separate operational agreements whereby we provide you Services, shall be governed by, construed, and enforced in accordance with the federal laws of the United States and the state laws of the State of Florida. You and PetsVura explicitly consent to the exclusive venue and personal jurisdiction of the state and federal courts located in Miami-Dade County, Florida, US.


SECTION 12 - CONTACT & CORPORATE INFORMATION
Questions or formal compliance notices regarding these Terms of Service should be directed to our legal department through our official Contact Support Page, or sent via certified mail to our registered corporate physical location:

  • Legal Entity Name: DIVIS PRO LLC
  • Corporate Registration Number: L25000536576
  • Physical Office Address: 2125 Biscayne Blvd, Ste 204 #23913, Miami, FL, 33137, United States