Privacy policy

Last Updated: June 19, 2026

PetsVura, operated legally by DIVIS PRO LLC, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.


1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: including your name, physical address, billing address, shipping address, phone number, and email address.
  • Financial information: including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other secure payment details.
  • Account information: including your username, password, security questions, preferences, and internal platform settings.
  • Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
  • Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the website.


2. Personal Information Sources
We may collect personal information from the following legitimate sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar tracking technologies.
  • From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (such as our established global logistics and fulfillment providers).


3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, to process your payments, to fulfill your orders, to arrange for shipping, to facilitate any returns and exchanges, and to create a customized shopping experience.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing communications by email or text message, and to show you online advertisements based on items you previously viewed.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to your requests, and to maintain our business relationship with you.


4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing via Shopify Payments / Stripe, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. You can exercise your rights to opt-out of those uses through our Your Privacy Choices page.
  • To comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services.


5. Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. If you follow links to sites not affiliated or controlled by us, you should review their specific privacy and security policies.


6. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.


7. International Transfers & Global Compliance
Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK.


8. Your Rights and Choices
Depending on where you live (including California CCPA, EU GDPR, and UK Data Protection Act), you may have some or all of the rights listed below in relation to your personal information:

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information.
  • Right to Opt-Out: You can manage your preferences or request an opt-out directly via our Your Privacy Choices portal. We also recognize the Global Privacy Control (GPC) opt-out preference signal.


9. Contact & Legal Corporate Information
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you based on your global jurisdiction, please submit an official request through our secure Contact Support Page or reach out to our corporate compliance department at the physical address below:

  • Legal Entity Name: DIVIS PRO LLC
  • Corporate Registration Number: L25000536576
  • Physical Headquarters: 2125 Biscayne Blvd, Ste 204 #23913, Miami, FL, 33137, United States